FAQ
We are here to help you. Find it here or call us at +8618028782666 or email [email protected].
1. Q: Are you a trading company or manufacturer?
A: We are a professional manufacturer specializing in the production and sales of solar power stations. And we trade our products with our clients directly.
2. Q: Can you do OEM and ODM?
A: Yes, OEM and ODM are both acceptable. The material, color, and style can customize, and the basic quantity we will advise after we discuss.
3. Q: Can we use our own logo?
A: Yes, we can print your private logo according to your request.
4. Q: How many different types of products your company manufactures?
A: We have a strong advantage over OEM, just give us the actual products or your idea that you want, and we will manufacture for you.
5. Q: When can I get the price?
A: Usually we quote within 8 hours after we get your inquiry.
6. Q: What’s your MOQ?
A: If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to the customer’s exact situation.
7. Q: What is your term of payment?
A: About the bulk order, 50% down payment before producing and 50% balance payment before shipping.
8. Q: Which payment form you can accept?
A: T/T, Western Union, bank transfer, etc. We accept any convenient and swift payment term.
9. Q: Which certificate do you have?
A: 3C, CE, RoHS, FCC, etc.
10. Q: Do you have the test and audit service?
A: Yes, we can assist to get the designated test report for the product and the designated factory audit report.
11. Q: What’s your shipping service?
A: We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation, and delivery bulk at the shipping port.
12. Q: What’s your term of delivery?
A: Our ordinary delivery term is FOB. We also accept EXW, CFR, CIF, DDP, DDU, etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.
13. Q: Which shipping way can you provide?
A: We can provide shipping by sea, by air, and by express.
14. Q: What’s your after-sale service?
A: Our quality warranty period is one year. Any quality problem will be solved for customer satisfaction.
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